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Returns

 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition, is damaged or has been used.
Any item that is returned more than 30 days after delivery.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@vagamundo-usa.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be returned or refunded.
All Sale items are final sale.

Exchanges (if applicable)
We only replace items if they are defective or damaged. Please note one-of-a-kind items will be exchanged for a similar item. Please send us an email to check availability and options at contact@vagamundo-usa.com, and send your item to: 257 Clinton Street #2 Brooklyn New York US 11201.

Shipping
To return your product, you should mail your product to: Vagamundo
257 Clinton Street #2 Brooklyn New York US 11201

You will be responsible for paying for your own shipping costs for returning your item and to monitor tracking. Shipping costs are non-refundable. If you receive a refund and Vagamundo has paid for the return shipping, the cost of return shipping will be deducted from your refund.
If you receive an exchange, you may be responsible for shipping costs to send that exchange to you, at the discretion of Vagamundo.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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